Shipping policy
Processing
Once your order is confirmed and payment is received, you will receive an email confirmation with your invoice. We accept prepaid orders only. Cash on delivery is not available.
Shipping Costs
Shipping is on us for every order within India. We currently deliver within India only.
All orders are dispatched through fully tracked courier services. Once your order is on its way, you will receive a shipping confirmation email with your tracking number and a direct link to follow your delivery.
Delivery
Each order is carefully prepared, checked and packed for you.
Estimated delivery is 7–10 working days from the date of order, inclusive of processing and shipping time.
Delivery timelines may vary depending on your location and carrier availability. If we become aware of a delay, we will keep you informed. These estimates do not limit your rights under applicable consumer law.
Order Tracking
Once your order has been dispatched, tracking updates will be shared with you directly by the courier partner.
If your order has not arrived within 10 working days of placing it, or if tracking appears to have stopped, please contact hello@WearTheSymbol.com. You do not need to wait a further 7 days after the expected delivery date.
Undelivered or Lost Shipments
If tracking shows your order as delivered but you have not received it, please contact hello@WearTheSymbol.com promptly, ideally within 7 calendar days of the date the courier marked it as delivered. This helps us investigate while delivery records are readily available. Contacting us later does not automatically remove your rights.
We will investigate with the courier and keep you informed. If the shipment is confirmed lost or delivered to the wrong address through no fault of yours, we will offer a replacement or a full refund to your original payment method. No ₹249 return fee applies to a missing order. We will initiate an approved refund within 14 working days of confirming it; your bank or payment provider may take additional time to show the credit.
For late delivery, please contact us to discuss the next step, including cancellation and a refund where applicable. Nothing in this policy limits a remedy available under consumer law.
Incorrect Address
Please review your shipping details carefully at checkout. If you notice an error, contact us as soon as possible. We will try to update the address before dispatch, but an address change may not be possible once the order is on its way.
If an order needs to be re-shipped because the address you supplied was incorrect or incomplete, we will explain any additional delivery cost and obtain your agreement before re-shipping. You will not be charged to correct an address or delivery error made by us or our courier.
