Refund policy
15-Day Exchanges & Returns
We understand that fit is personal. You have 15 days from delivery to request a size exchange or return. Your first size exchange is on us. If you prefer to return your piece, you can do so directly. You do not need to exchange it first.
Every piece is quality checked and supported by detailed sizing guidance. Even so, we understand that the fit may feel different once you try it on.
Your first size exchange for each purchased piece is free, including collection and delivery of the replacement. Size exchanges are subject to availability. If your requested size is unavailable, we will offer you a refund without a return fee, or an alternative if you prefer.
If you choose a size exchange and the replacement still does not feel right, you have 15 days from delivery of the replacement to request a return. The standard ₹249 return fee per piece applies. We do not charge you retrospectively for the complimentary exchange.
For fit or change-of-mind exchanges and returns, the item must be unworn beyond trying it on, unwashed, unused, and returned in its original packaging with all tags intact.
The sealed tag must remain attached. Fit or change-of-mind exchanges and returns cannot be accepted if this tag has been removed, cut, damaged or detached.
Returned pieces are inspected. Fit or change-of-mind exchanges and returns cannot be accepted if the piece shows signs of wear, washing, use, stains, deodorant marks, perfume, odour, pet hair, alteration or damage caused after delivery. These conditions do not limit your rights where a product is damaged on arrival, defective, incorrect or not as described.
Each returned piece is inspected and quality checked before approval. Accepted pieces are carefully prepared and repackaged before they can be offered again.
At launch, the Returns & Exchanges link in our website navigation will open our self-service portal in a new tab, with instructions for requesting an exchange or refund.
To request an exchange or return, open our Returns & Exchanges portal, enter your order details and follow the steps shown. Submit your request within the applicable 15-calendar-day window. Once your request is approved, we will arrange a tracked pickup. A timely request will not become ineligible because of a delay in the pickup we arrange.
For fit or change-of-mind returns, a ₹249 return and handling fee per returned piece, inclusive of GST, is deducted from the refund. This covers collection and handling. There is no additional return collection charge.
Your refund is the amount actually paid for the returned piece, including GST, less the applicable ₹249 fee. If your order received automatic volume pricing, we do not reprice the pieces you keep or recover the discount on them.
We will complete inspection and initiate an approved refund to your original payment method within 14 working days of receiving the returned piece. If a return is declined, we will explain why and contact you about the next step. Your bank or payment provider may take additional time to show the credit.
Free referral tees are covered by the conditions on our Refer The Symbol page and have no cash refund value. This does not affect the remedies available if a free tee is damaged, defective, incorrect or not as described.
If you have not received your refund after this window, please contact us so we can help.
Damaged, Defective or Incorrect Products
Every order is checked before dispatch. If your piece arrives damaged, is defective, is incorrect or does not match its description, please contact us so we can put it right.
For visible damage or an incorrect item, please email hello@WearTheSymbol.com as soon as possible, preferably within 48 hours of delivery, with your order details and clear photographs where available. If a defect becomes apparent later, contact us promptly when you discover it. Reporting after 48 hours does not automatically remove your rights.
Once the issue is verified, we will arrange a replacement or a refund, as appropriate to the issue and your rights under applicable law. You do not have to accept a size exchange before requesting a refund for a damaged, defective, incorrect or misdescribed product. We cover the necessary collection and replacement delivery costs, and no ₹249 return fee applies.
Where the product needs to be returned, we will complete inspection and initiate an approved refund to your original payment method within 14 working days of receiving it. If we confirm that no return is needed, we will initiate the refund within 14 working days of that confirmation. Your bank or payment provider may take additional time to show the credit.
This policy does not exclude or restrict your rights under applicable consumer law, including any remedy available for non-delivery or late delivery. Our Shipping Policy explains how to contact us about delivery issues.
